Process Improvement

View Example Process

With a deep understanding of LEAN methodology and patient flow, we can provide solutions to almost any issue that arises.

The process begins as soon as an agreement is reached.  Our team will perform an on-site Throughput Assessment to identify opportunities before we start clinically.  This ensures that solutions can be implemented immediately on contract go live.

Inpatient Command Center

For health systems with multiple hospital medicine service lines, Core has developed a command center model to create care synergy and cost efficiencies across the system. During evening hours, this command center can decompress nocturnists so they can focus on admissions and direct patient care. This centralized call center also serves as a first line of response for rural hospital transfers and post-acute facilities to allow a more cost-effective overnight staffing model. The goal of the command center is to address questions and concerns in a timely fashion. This model is an innovative approach to address the overnight needs of a hospital medicine program and provides a win-win solution to best support the hospital and ensure physician satisfaction.

A command center that sees ED tracking boards, hospital bed trackers, and HM/CC rounding lists is able to move care where it is needed within a market. APPs could be strategically shared between facilities, census loads could be balanced, and decisions could me made about flexible shift times. This command center would be very well positioned to identify volume surges as they happen and to implement surge plans to handle the volume. Perhaps most importantly, in the event of a mass casualty, pandemic, or other healthcare crisis, our command center would have a bird’s eye view of the complete market picture and deploy physician and APP resources to the appropriate places of care. We believe this strategy can absolutely improve patient flow and experience, especially when paired with the Patient Journey Program.

Hospital Command Center


A 70,000 volume, 46-bed suburban ED achieves increased efficiency thanks to a
streamlined triage process, improved front-end operations, and optimized scheduling

Key Features Of Performance Improvement

Data Driven

Our analytics team uses real time data from multiple sources to create a dashboard that can be used to drive change. We work with local IT teams to ensure that we have access to the raw data. Our team analyzes the data, looking for opportunities and solutions.

Streamlined Processes

Our process improvement strategies are based on LEAN methodologies which we employ across the organization to ensure that we operate efficiently in all aspects of our business.

Driving Patient Flow

We believe that patient flow starts when the patient decides to interact with the healthcare system and have partnerships that allow technology to improve the patient experience before they even leave home. We assess each Emergency Department and Inpatient Unit for barriers to patient flow and will perform a full analysis with complete process mapping before a new contract starts.

Patient Experience 

Our overarching goal is to provide outstanding care while also creating an experience that is well-received by patients, nurses, and providers. Patient Experience coaching - Ongoing provider education capitalizing on our years of experience as to what moves the needle on scores.