EMERGENCY MEDICINE
expansive capability, nimble operations
Unlike many Emergency Medicine groups burdened by high debt loads or constrained by external decision-makers, Core Clinical Partners is built to remain nimble, flexible, and dedicated to our hospital partners even as market conditions evolve. Today, we are among the fastest growing, independently financed Emergency Medicine physician groups in the country.
The Emergency Department is the front door of the hospital and often gives new patients their first look at the facility. This initial experience is very important for future healthcare choices, so our clinical teams strive to make it an exceptional visit every time.
We recognize that patient flow and efficiency are central to the quality and experience in Emergency Medicine. To achieve this, we adhere closely to the American College of Emergency Physicians (ACEP) recommendations. Our clinical operations teams spend more time on-site than others in the space, working on process improvement projects that drive key flow metrics, ultimately leading to enhanced quality measures and improved patient experiences.
Another key piece of the equation is the local Medical Director, as this individual will help drive positive change on a daily basis. We select this individual with great care and provide them with leadership training and mentorship to ensure they can effectively lead their teams.
Process Improvement
Core’s clinical and operational leaders bring decades of experience to process improvement initiatives, both on the hospital side and in physician services groups with national size and scale—but we combine that experience with a flexible and entrepreneurial environment built from the ground up to be dedicated to partnership and aligned with hospital goals.
Patient Experience
Core’s flexibility, dedication to partnership, and alignment with hospital goals enable clinicians on the ground to put patient experience at the heart of every encounter. We use technology, tablets, and real-time dashboards to collect additional information that helps us identify issues as they come up and sustain improvement in patient satisfaction for the long term.
core analytics
Access to real-time, actionable, and accurate data is crucial for any improvement project. While every hospital EHR click creates a data point, extracting meaningful insights has been challenging. Moreover, vital data exists outside the EHR, necessitating the integration of disparate sources for optimal visualization. Core Analytics addresses these issues by aggregating data from the EHR, billing platform, patient experience vendor, and other external sources. Our platform analyzes this combined data, delivering valuable insights to partner hospitals. This emergency physician balanced scorecard illustrates the depth of data we collect across quality, productivity, and experience metrics.
DEMAND CAPACITY MODELING
One key element to having a successful Emergency Medicine program is the ability to match clinician capacity to patient volume on an hour-by-hour basis. Most need schedules that vary by day of week, and often also by month or season. Our proprietary demand-capacity modeling takes the guesswork out of scheduling and uses arrival curves, acuity, census, and skill mix to find the optimal coverage patterns that are both cost-efficient and meet the expected need. Click to see an example of how our demand capacity model works.
OPERATIONAL ASSESSMENT
Unsure about whether to make a change? At Core, we welcome the opportunity to bring our expertise to conduct an operational assessment of your emergency medicine services. Our confidential assessment will examine financial performance, staffing plans, revenue cycle management, process improvement, patient flow, or all of the above.
